Writing a clear letter

English · B1

The rule

Cover every bullet point in the task. Put different purposes into clear paragraphs. Choose a tone suited to the recipient, and make any request specific.

Example

I am writing about the course. The timetable caused a problem. Could you offer an evening session?

Practice

1. A task with three bullet points requires…

  1. Only the first point
  2. All three points
  3. An unrelated story
  4. A memorised essay
Answer and explanation

All three points

Cover all parts of the task.

2. A complaint should include…

  1. A clear problem and a reasonable request
  2. Only insults
  3. No details
  4. A made-up booking
Answer and explanation

A clear problem and a reasonable request

Specific facts and a reasonable request help the reader respond.

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